bet111 Privacy Policy

bet111 operates the online sports betting and casino platform accessible at bet111.today. For the purposes of this Privacy Policy, bet111 is the data controller — meaning we determine the purposes and means by which your personal data is processed.

bet111 operates under an international gaming licence and is subject to the data protection and player privacy requirements of the applicable licensing framework. Our platform is operated in English and is designed for use by eligible adult users, with a strong focus on the Pakistani market. We take our obligations as a data controller seriously and have designated an internal compliance team to oversee all data protection matters.

bet111 collects personal data in the following categories, depending on how you interact with the platform:

When you create a bet111 account, we collect your full legal name, date of birth, residential address, email address, and a username and password of your choosing. This information is mandatory to open an account and cannot be omitted.

To comply with our anti-money laundering (AML) obligations and age verification requirements, bet111 collects copies of government-issued identity documents. Accepted documents include a valid Pakistani CNIC, passport, or driving licence. We may also request a recent utility bill or bank statement as proof of address. KYC documents are processed by our compliance team and, where applicable, by a third-party identity verification provider operating under a data processing agreement with bet111.

bet111 records transaction data including deposit amounts, withdrawal requests, payment method references, and transaction timestamps. We do not store full payment card numbers or mobile wallet PINs on our servers. Payment processing is handled by regulated third-party payment service providers who maintain their own security standards.

We maintain a record of all wagers placed, games accessed, bet outcomes, and your account balance history. This data is used for account management, dispute resolution, regulatory reporting, and responsible gaming monitoring purposes.

When you access bet111, our systems automatically collect technical information including your IP address, browser type and version, operating system, device identifier, screen resolution, time zone, and referring URL. This data helps us detect fraud, prevent multiple accounts, and improve platform performance.

If you contact bet111's support team via live chat or email, we retain a record of that correspondence — including any attachments you submit — for quality assurance, training, and dispute resolution purposes.

bet111 uses the personal data we collect for the following purposes:

• Account Management: To create, maintain, and administer your bet111 account, including processing deposits, settling bets, and facilitating withdrawals.
• Identity & Age Verification: To confirm that you meet the minimum age requirement of 21 years and to verify your identity in compliance with our anti-money laundering obligations.
• Fraud Prevention & Security: To detect and prevent fraudulent activity, money laundering, bet manipulation, and the creation of duplicate accounts.
• Regulatory Compliance: To fulfil our obligations under the conditions of our international gaming licence, including player due diligence, transaction monitoring, and regulatory reporting where required.
• Responsible Gaming: To monitor betting patterns and account activity for signs of problem gambling, and to enforce self-exclusion requests and account restrictions promptly.
• Customer Support: To respond to your enquiries, resolve disputes, and process complaints efficiently.
• Platform Improvement: To analyse usage patterns, identify technical issues, and enhance the performance and features of the bet111 platform.
• Marketing Communications: To send you promotional offers, bonus notifications, and product updates via email or on-platform notifications — only where you have consented to receive such communications or where our legitimate interests permit.
• Legal Proceedings: To establish, exercise, or defend legal claims in any jurisdiction where this becomes necessary.

Every instance of personal data processing at bet111 is conducted under one of the following legal bases:

• Performance of a Contract: Processing your registration data, transaction data, and gaming activity data is necessary to deliver the bet111 service you have contracted for when you created your account.
• Legal Obligation: KYC verification, AML transaction monitoring, age verification, and regulatory reporting are required by the conditions of our gaming licence and applicable law. We cannot waive these requirements.
• Legitimate Interests: Fraud prevention, platform security, product analytics, and certain customer support functions are processed on the basis of our legitimate business interests, provided those interests are not overridden by your data rights.
• Consent: Marketing communications — including promotional emails, SMS notifications, and personalised offers — are sent only where you have given explicit opt-in consent. You may withdraw this consent at any time through your account notification settings or by contacting support.

bet111 does not sell your personal data. We share data with third parties only in the following limited and controlled circumstances:

To process PKR deposits and withdrawals via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, and USDT TRC20, we share relevant transaction details with the selected payment provider. These providers process data under their own privacy policies and applicable financial regulations.

bet111 works with regulated third-party KYC service providers to perform automated identity and document verification. These providers access only the specific data required for verification purposes and are contractually bound to process it solely for that purpose.

bet111 will disclose personal data to our Licensing Authority, financial intelligence units, or law enforcement agencies where required by law, court order, or regulatory direction. We will notify you of such disclosure unless we are legally prohibited from doing so.

We use third-party cloud infrastructure, platform software, and analytics tools to operate bet111. These service providers act as data processors under written agreements that restrict their use of your data to the specific services they provide to us.

bet111 uses cookies and similar tracking technologies to operate and improve the platform. The categories of cookies we use are as follows:

• Strictly Necessary Cookies: These cookies are essential for the platform to function. They maintain your login session, remember your account preferences, and prevent cross-site request forgery. These cookies cannot be disabled without impairing platform functionality.
• Performance & Analytics Cookies: These cookies collect anonymised data about how users navigate the platform — for example, which pages are visited most frequently and where technical errors occur. This data helps us identify and fix performance issues.
• Fraud Prevention Cookies: Certain cookies help us detect unusual device behaviour, repeated failed login attempts, and patterns associated with account fraud or multi-accounting. These are integral to platform security.
• Preference Cookies: These remember your display settings, language preferences, and notification choices so you do not need to reconfigure them each session.

You can manage cookie settings at any time through your browser's built-in privacy controls. Note that disabling strictly necessary cookies will prevent you from logging in to your bet111 account.

bet111 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by our licensing obligations and applicable law. Our standard retention periods are as follows:

• Active Account Data: Retained for the full duration your account is open and for a period of five years following permanent account closure, in accordance with our AML record-keeping obligations.
• KYC Documents: Retained for five years from the date of verification or from account closure, whichever is later. This period is mandated by international AML standards applicable to licensed gaming operators.
• Transaction Records: Retained for seven years to satisfy financial record-keeping requirements under applicable law and licensing conditions.
• Customer Support Records: Retained for three years from the date of the last correspondence, or longer where an unresolved dispute requires the record to be preserved.
• Marketing Consent Records: Retained for three years from the date of the most recent opt-in action, or until consent is withdrawn, whichever comes first.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with any individual.

bet111 implements a multi-layered security architecture to protect your personal data against unauthorised access, loss, alteration, or disclosure. Key security measures include:

• AES-256 encryption for all personal data stored at rest on bet111 servers.
• TLS 1.3 protocol for all data transmitted between your device and the bet111 platform.
• Two-factor authentication (2FA) available to all registered users and mandatory for internal staff accounts with data access.
• Role-based access controls ensuring that only personnel with a demonstrable business need can access specific categories of personal data.
• Regular third-party penetration testing and vulnerability assessments of the platform infrastructure.
• A documented incident response plan that includes notification procedures in the event of a data breach affecting your personal data.

bet111 operates internationally, and your personal data may be transferred to and processed in countries outside Pakistan where our technology infrastructure, payment partners, or compliance service providers are located. Such transfers are made only where appropriate safeguards are in place, including:

• Data processing agreements incorporating standard contractual clauses that require recipient organisations to protect your data to the same standard as this Privacy Policy.
• Selection of service providers operating in jurisdictions with recognised data protection frameworks.
• Technical safeguards — including end-to-end encryption — applied to all internationally transferred data regardless of destination.

You may request information about the specific safeguards applied to international transfers of your personal data by contacting our support team in writing.

As a bet111 user, you hold the following rights over your personal data. To exercise any of these rights, please submit a written request to [email protected] with the subject line "Data Rights Request". We will respond within 30 calendar days of receiving a complete request.

• Right of Access: You may request a copy of all personal data bet111 holds about you, along with information about how it is processed.
• Right to Rectification: You may request correction of any inaccurate or incomplete personal data we hold about you.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected — subject to our legal retention obligations described in Section 7.
• Right to Restriction: You may request that we restrict processing of your personal data in certain circumstances, such as while a dispute about accuracy is being resolved.
• Right to Data Portability: You may request a copy of your personal data in a structured, commonly used, machine-readable format for transfer to another service provider.
• Right to Object: You may object to processing carried out on the basis of legitimate interests, including profiling for marketing purposes. We will cease such processing unless we can demonstrate compelling legitimate grounds.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing that occurred prior to withdrawal.

bet111 is strictly an adult platform. We do not knowingly collect or process personal data belonging to individuals under the age of 21. Our registration process requires users to confirm their date of birth, and we apply KYC age verification measures to identify and close accounts held by underage individuals.

If you believe that a person under 21 has registered a bet111 account, please contact our support team immediately at [email protected]. Upon confirmation, we will close the account and ensure any deposited funds are returned to the appropriate payment method without delay.

bet111 may send you email or on-platform notifications about promotions, new products, and bonus offers — but only where you have provided your consent during registration or through your notification settings. Each marketing communication will include a clear and functional unsubscribe mechanism.

You can update your marketing preferences at any time by logging in to your bet111 account and visiting the notification settings section. Alternatively, you may contact the support team to opt out of all marketing communications immediately. Opting out of marketing does not affect transactional communications related to your account, such as deposit confirmations and withdrawal updates, which we are required to send.

bet111 may update this Privacy Policy from time to time to reflect changes in our data practices, regulatory requirements, or the services we offer. Material changes — for example, new categories of data being collected, new third-party sharing arrangements, or changes to your rights — will be communicated to all registered users via email at least 14 days before taking effect.

Minor changes, such as typographical corrections or clarifications of existing practices that do not alter your rights, may be published without prior notice. The version number and effective date at the top of this document are updated with each revision. We encourage you to review this page periodically to stay informed about how bet111 protects your privacy.

If you have any question, concern, or complaint regarding this Privacy Policy or the way bet111 handles your personal data, please reach out through one of the following channels:

• Live Chat: Available 24/7 directly on the bet111 platform — for immediate assistance with privacy questions.
• Email: [email protected] — please use the subject line "Privacy Enquiry" or "Data Rights Request" for faster routing to the compliance team.

If you are not satisfied with bet111's response to a privacy complaint, you have the right to escalate the matter to the data protection supervisory authority in your applicable jurisdiction, or to the Alternative Dispute Resolution (ADR) service operated under our Licensing Authority. Details of the ADR service are published on the About Us page.